WHW CANDLE BOX FAQ
What is WHW Candle Box?
WHW Candle Box is a monthly subscription box.
It's the perfect box for anyone and a box with a purpose.
Melitza, the owner, wanted to create this box to advocate for Mental Health, to make it a special box that every subscriber doesn't just get a candle in a box but "a hug in a box."
When you subscribe to the box, we will give a portion of the profit to an organization that supports and advocates Mental Health for every new subscription.
Every month will send a form where you can select between two or more scents inspired by the season and theme of the box.
The selection form opens every 15th of the month, and the box billing date is the 1st of every month.
What is in my candle?
Melitza, the owner, makes our WHW candles; she makes the candles in small batches to ensure the quality and performance of each candle.
Our candles are made from Soy Wax; we use cotton wicks (Lead and Zinc Free) and premium fragrance oil to create the perfect candle for you.
Our candles are Gluten Free, Phthalate Free, Non-Toxic, and Cruelty-Free.
Learn more here.
Can I select the candle scent?
Yes! Every month will send a form where you can select between two or more scents inspired by the season and theme of the box. We will pick the scent for you if no selections are made before the billing date.
Shipping & Returns
We packed every box with much love, but sometimes the items have a rough ride to you. If an item arrives broken, we will gladly assist you with a claim/replacement by submitting this Claim Form.
Unfortunately, we don't accept returns in our subscription boxes.
We are not responsible for packages lost due to the wrong address or package theft.
Cancellation or Skipping a Box
You control how often and when you want to receive your WHW Candle Box. The box can be paused, skipped, or canceled anytime; the WHW Candle Box is a recurring subscription with no contract.
Manage your subscription by logging into your account; contact us here if you need further assistance.