SHIPPING & RETURNS

Return & Refund Policy
WHW Store

We strive to offer high-quality products and the best shopping experience.

​

Most of our products are handmade and customizable; for that reason, we don’t offer refunds for merchandise sold and received.

​

We offer store credit for merchandise returned for the following reasons: damaged/defective. Store credit will be issued in the amount of the item only.

MUST USE STORE CREDIT WITHIN 30 DAYS OF RETURNING THE ITEM TO: 

White Home Woods, LLC

3825 Rochambeau Dr. Suite C

Williamsburg VA, 23188

​

For any questions, please send us an email at [email protected]

If your product is damaged during the shipping process, contact us within three days of receiving your order. Send us 2-3 images of the damage; that way, we can process a replacement.

​

We are not responsible for any lost package due to an address error or stolen package.

Shipping Policy
WHW Store

Orders are processed on a first-come, first-served basis.

​

Please allow 24 to 48 hours to process your order. Once the order is processed, the estimated shipping time can be 5-10 days.

​

At this time, we do not deliver to PO boxes.

​

WE NOW OFFER A

*FLAT SHIPPING RATE OF $ 12.95 

 *Apply only to orders between the 48 contiguous states.

​

ONLY FOR WHW SUBSCRIPTION BOX- Shipping is included only in the contiguous 48 states.