Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account on our website to view your order status and tracking information.

It depends on your location. Orders processed locally will typically take 5-7 business days to arrive. You will receive detailed delivery information in your confirmation email. Please note that custom orders may take additional days for production.

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, we may not be able to make changes.

We offer standard and expedited shipping options. Shipping costs are calculated based on the size, weight, and destination of the order. You can view the shipping cost at checkout before completing your purchase.

At White Home Woods, all sales are final, and we do not accept returns.

Exceptions

If you receive a damaged or defective item, please contact our customer service team within 5 days of delivery. We will assist you with a replacement or store credit.

For more details, please refer to our return policy page or contact our customer service team. Thank you for your understanding and cooperation.

No, we do not offer international shipping at this time. Please refer to our shipping policy or contact our customer service team for more information on our shipping options and rates.

If you receive a defective or incorrect item, please submit a claim form, and we will promptly assist you with your claim. Before submitting the claim, please review our Return & Refund policy for further details.

Items shipped directly from vendor have a different return policy. Please refer to our Dropship Return Policy for details.

Our exclusive membership program offers a VIP experience with access to our exclusive decor boxes. Available as a monthly or annual subscription, this membership provides ongoing benefits such as free shipping, discounts, and exclusive content. Enjoy these perks for as long as your membership remains active.

Enjoy the exclusive perks of your Elite status:

• Free Shipping: Receive free shipping on all WHW orders and boxes, saving you $25 or more each month.
• Free Monthly Gift: Choose from a selection of gifts each month, such as a 4"x6" Giclee Art Print or luxury non-toxic tealights to sample our candle fragrances before purchasing a full-size candle. Additional gifts will be added in the future.
• VIP Access: Gain priority access to our WHW Decor Boxes before they are available to the public.
• Exclusive Discounts: Enjoy special discounts and access to sales events.
• Interior Stylist Consultation: Schedule a 15-minute email consultation with our owner every month to discuss your upcoming projects and get expert advice.
• Design on a Budget: If our boxes are out of reach, don't worry! Access seasonal mood boards for affordable design inspiration.

Unlock these benefits and elevate your decor experience with White Home Woods.

Immediately! Once your subscription is active, you can start enjoying all your benefits right away. Please note that you will lose access to these perks if your membership is canceled or unpaid.

Yes, you can cancel your membership at any time. Your membership will remain active until your next renewal date. Please note that no refunds will be issued for cancellations made after the renewal date.

Welcome to the WHW Elite Membership program. Please read these terms and conditions carefully before subscribing. By subscribing to the WHW Elite Membership, you agree to be bound by these terms and conditions.

Membership Eligibility
- The WHW Elite Membership is available to individuals who are 18 years of age or older.
- Membership is intended for personal use only and is not transferable.

Membership Plans
- You may choose between a monthly, quarterly, or annual subscription plan.
- The monthly membership fee is $14.99.
- The quarterly membership fee is $40.99.
- The annual membership fee is $154.99, offering savings over the monthly and quarterly plans.

Billing and Automatic Renewal
- By subscribing to the WHW Elite Membership, you authorize us to charge your payment method on a recurring basis according to the plan you selected (monthly, quarterly, or annually).
- Your membership will automatically renew on the anniversary of your subscription date each month, quarter, or year.
- You are responsible for ensuring that your payment information is current and accurate.

Membership Benefits
- As a WHW Elite Member, you will receive:
- Free shipping on all shop and box purchases.
- A monthly gift: Choose between a 4"x6" Art Print or Tealights (Candle Sample).
- Discounts on shop items.
- Exclusive discounts on WHW boxes for annual members.
- A 15-minute monthly décor consultation.
- Access to exclusive sales events.
- Benefits are subject to change and availability. We reserve the right to modify or discontinue any benefit at any time without prior notice.

Cancellation Policy
- You may cancel your membership at any time through your account settings or by contacting customer support.
- To avoid being charged for the next billing period, you must cancel your membership before the renewal date.
- If you cancel your membership, you will not be entitled to a refund for any unused portion of the membership period.

Non-Refundable and Non-Transferable
- Membership fees are non-refundable and non-transferable. Once paid, fees cannot be refunded in part or in full.

Changes to Terms and Conditions
- We reserve the right to modify these terms and conditions at any time. Any changes will be communicated to you via the email address on file and will take effect upon your next renewal date.
- Continued use of the WHW Elite Membership after any changes constitutes your acceptance of the new terms and conditions.

Limitation of Liability
- To the fullest extent permitted by law, WHW shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the membership or any benefits thereof.

Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which WHW operates, without regard to its conflict of law principles.

Contact Information
- For any questions or concerns regarding your membership or these terms and conditions, please contact our customer support team at contact@whitehomewoods.com.

By subscribing to the WHW Elite Membership, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for being a valued member of the WHW community.

Please log in to your account using the email associated with your membership to enjoy your perks. You can find the links on your Elite Member page to access your discounts and benefits.

Initially launched as a seasonal subscription box, WHW boxes are now available for one-time purchase. Each box is inspired by the season and features handcrafted, exclusive items such as luxury non-toxic candles and curated decor pieces. These are not discount boxes; rather, you pay the retail value or less, depending on the items included.

Yes, you can purchase a box as long as inventory is available after our members have made their selections.

Yes, similar to our previous subscription model, there will be multiple box options for you to choose from. Each box's price will vary depending on its contents.

Yes, the box contents will be revealed beforehand. We also offer a surprise box option for those who prefer to keep it a surprise.

We offer a diverse range of home decor products, including lighting, wall art, rugs, pillows, throws, and decorative accessories. Our collections feature various styles, from modern and minimalist to classic and rustic, to suit every taste and space.

Care instructions vary by product. Detailed care and maintenance information can be found on each product's page. For specific questions, please contact our customer service team, and we will be happy to assist you.

We strive to provide accurate images and detailed descriptions of all our products. However, colors may vary slightly due to different monitor settings.

Yes, we offer electronic gift cards in various denominations. Gift cards can be purchased on our website and are delivered via email with instructions on how to redeem them.